Help desk

"Switch it on and off."

A cliche at best and an overused joke at worse, what isn't explained is that switching a computer or device off and then on again resets the hardware.

Only then can a proper diagnosis be made and a resolution implemented.

Of course, problems can go beyond this initial simple step.

And even though households and offices contain a variety of devices and numerous issues, we are a one-stop-shop for technical assistance. 

Being experienced with all types of devices –and every manufacturer and operating system– we can assist at whatever tech level you require.

.

 

Common issues we are called to assist with include:

Slow PC* or Mac - including virus removal for PC or malware for Mac.

Software assistance - i.e. Word, Excel, Outlook, Mac Pages, Mac Mail.

Operating system assistance - Windows 7, 8 or 10, and OSx.

iPhone and iPad - assistance.

Android smartphone and tablet assistance.

Cracked laptop screen.

Home Tech Users

Other issues we are called in to assist with include:

PC / Mac / laptop
e-Security - including virus removal and security optimisation
Smartphone or tablet
TV, MP3 and audio equipment use and integration
Wifi / broadband / router trouble
Multiple device discounts - popular with families with multiple devices and numerous tech assists
CCTV remote connection configuration

Business Tech Users

We encourage our business users to contact us with any tech matter, including:

Email integration across multiple devices.
e-Safety, e-Security and optimisation
Wireless issues and any connecting tech.
Server migration.
Large or small daily tech assistance with smartphones, tablets, PCs or laptops.
Software assistance - including Microsoft Office.
Tech Training and mentoring.
Information and evidence based reporting and advice.

* Microsoft no longer supports Windows XP, and Windows Vista will soon be retired, which is why for security and practical reasons we can only assist with Windows 7 or above.